Privacy Policy
At Torres Commercial Plumbing (“we,” “us,” “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://torrescommercialplumbing.com/ (the “Website”) or use our plumbing services (the “Services”). By using the Website or contacting us at (760) 625‑4774, you agree to the collection and use of information in accordance with this Policy.
1. Definitions
- Personal Data means any information that relates to an identified or identifiable individual.
- Usage Data is data collected automatically when using the Website (e.g., IP address, browser type).
- Service refers to the Website and any services we provide.
2. Information We Collect
a) Information you provide directly:
- Your name, email address, phone number, address, and other contact details when you submit a form, request a service, schedule an appointment, or otherwise communicate with us.
- Payment or billing information, when you pay for our services.
b) Information collected automatically: - Usage Data such as IP address, browser type and version, pages you visit, time and date of your visit, time spent on those pages, referring website, device and operating system.
- Cookies and similar tracking technologies to collect information about your browsing behaviour on our Website.
c) Information from third‑parties: - We may receive information about you from analytics providers, advertising networks, search information providers and social media platforms.
3. How We Use Your Information
We may use your Personal Data for the following purposes:
- To provide, operate and maintain the Services.
- To schedule and perform plumbing service visits, respond to inquiries, and deliver requested services.
- To communicate with you (via email, phone or text) regarding your service request or our Services.
- To process payments and billing.
- To send administrative information (e.g., changes to our terms, policy updates).
- To perform analytics and improve the Website and Services (for example, to understand how the Website is used).
- For marketing and promotional purposes (only if you consent, where required by law).
- To comply with legal obligations, enforce our terms, prevent fraud and protect our rights or the rights of others.
4. Disclosure of Your Information
We may share your information with:
- Service providers acting on our behalf (e.g., scheduling software providers, payment processors, analytics providers) who are bound by confidentiality obligations.
- Third‑party partners if you have given us consent or opted‑in for marketing communications.
- Legal or regulatory authorities when required by law, or to protect our rights, property, or the safety of others.
- Business transactions: If we reorganize or transfer assets, your Personal Data may be transferred as part of that transaction (with notice to you).
We do not sell your personal information for the purpose of third‑party marketing without consent.
5. Cookies and Tracking Technologies
We use cookies, web beacons, tags, scripts and similar tracking technologies to collect Usage Data and to improve the Website’s performance and user experience. You may disable cookies via your browser settings; however, some features of the Website may not function properly if cookies are disabled.
6. Data Retention
We will retain your Personal Data only as long as necessary to fulfil the purposes outlined in this Policy, including to comply with legal obligations, resolve disputes, enforce our agreements, and maintain record‑keeping as required by law.
7. International Transfers
If your information is transferred to, or stored at, a destination outside your country, we will take appropriate steps to ensure your data is protected and treated in accordance with this Policy and applicable law.
8. Children’s Privacy
Our Website and Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Data from children under 13. If we become aware that we have collected such data, we will delete it.
9. Your Rights
Depending on your location, you may have rights regarding your Personal Data, including:
- The right to access the Personal Data we hold about you.
- The right to request correction or deletion of your Personal Data.
- The right to object to or restrict processing of your Personal Data.
- The right to withdraw consent (where processing is based on consent).
To exercise any of these rights, please contact us at the contact details below.
10. Security
We implement administrative, technical and physical safeguards to protect your Personal Data. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure.
11. Links to Other Websites
Our Website may contain links to third‑party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third‑parties. Please review their privacy policies.
12. Changes to This Policy
We may update this Policy from time to time (for example, to reflect changes in laws or our practices). We will post the revised Policy on our Website and update the “Last updated” date. Your continued use of the Website after the “Last updated” date will constitute your acceptance of the changes.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us:
Torres Commercial Plumbing
Phone: (760) 625‑4774